If your order appears to be missing or stolen after it has left the pharmacy, follow the steps below. Australia Post handles investigations once a parcel is in transit.
Open your order and confirm the latest Australia Post status. Updates can take time to appear, and delivery attempts or safe-drop notes are often shown there.
Check my order trackingIf tracking shows delivered but you have not received it, or it has been missing for an extended period, contact Australia Post to lodge a case.
Once your order has been dispensed by our partner pharmacy and collected by the appointed courier, all risk of loss, delay, or damage in transit passes to you, the patient. Neither PLNTD nor the dispensing pharmacy accepts any responsibility or liability for consignments that are lost, stolen, delayed, or damaged after they have left our premises. If you believe your parcel has been lost or stolen, follow up directly with Australia Post by calling 13 76 78 — they may be able to assist with lodging a case.